Privacy Policy
Privacy Policy
Last Updated: September 2026
Introduction
Carol Castle Coaching ("we", "us", or "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.carolcastle.co.uk, contact us, or use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
Who We Are
Carol Castle Coaching
Website: https://www.carolcastle.co.uk
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the contact details provided on our website.
Information We Collect
Information You Provide
When you contact us through our website, email, telephone or social media channels, we may collect:
Your name
Email address
Telephone number
Business name (where applicable)
Details contained within your enquiry
Any other information you choose to provide
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Referring website addresses
Pages viewed and time spent on the site
Date and time of visits
This information helps us improve website performance, security and user experience.
How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests
Provide information about our services
Communicate with you regarding ongoing projects or services
Improve our website and user experience
Monitor website performance and security
Comply with legal and regulatory obligations
Maintain business records
We will only process your personal data where we have a lawful basis for doing so.
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Legitimate Interests
To operate and improve our business, respond to enquiries and maintain website security.
Contract
Where processing is necessary to provide services requested by you or to take steps before entering into an agreement.
Legal Obligation
Where processing is necessary to comply with legal or regulatory requirements.
Consent
Where you have given us permission to process your data, such as accepting non-essential cookies or opting in to marketing communications.
You can withdraw your consent at any time.
Contact Forms
Our website uses Squarespace Forms to allow visitors to contact us.
When you complete and submit a form on our website, we may collect:
Your name
Email address
Telephone number (if provided)
The content of your message
Any additional information you choose to share
We use this information solely to respond to your enquiry, provide information requested by you and maintain appropriate business records.
Form submissions are transmitted securely and may be stored by Squarespace on our behalf. We retain this information only for as long as necessary to respond to your enquiry and fulfil our legitimate business and legal obligations.
Marketing Communications
If you choose to receive marketing communications from us, we may use your contact details to provide updates about our services.
You can unsubscribe or withdraw your consent at any time by contacting us directly.
We will never sell your personal information to third parties.
Cookies and Analytics
Our website uses cookies and similar technologies to improve functionality, understand how the website is used and enhance the visitor experience.
Cookies are small text files placed on your device when you visit a website.
You can manage or disable cookies through your browser settings, although doing so may affect website functionality.
Google Analytics
We use Google Analytics to help us understand how visitors interact with our website.
Google Analytics may collect information including:
Pages visited
Time spent on pages
Device and browser information
General geographic location
Navigation patterns and interactions
This information is used to analyse website traffic, improve website performance and enhance the user experience. The information collected is generally aggregated and does not directly identify individual visitors.
Google Analytics may use cookies to collect this information. Where required by law, analytics cookies will only be activated following your consent.
For further information about how Google processes data, please visit:
https://policies.google.com/privacy
You can also opt out of Google Analytics using Google's browser add-on:
https://tools.google.com/dlpage/gaoptout
Cookie Consent
Where required by law, visitors will be presented with a cookie banner allowing them to accept or reject non-essential cookies when they first visit our website.
You can also amend your cookie preferences at any time through your browser settings.
Sharing Your Information
We may share your personal information with trusted third-party service providers where necessary to operate our website and business, including:
Squarespace for website hosting and contact form functionality
Google Analytics for website usage analysis
IT support providers
Professional advisers, accountants or legal advisers where necessary
Regulatory authorities where required by law
All third-party providers are required to process personal data securely and in accordance with applicable data protection laws.
We do not sell, rent or trade personal information to third parties.
Data Security
We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure or alteration.
While we take reasonable steps to safeguard your data, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting or reporting obligations.
When personal information is no longer required, it will be securely deleted or anonymised.
International Transfers
Some of our third-party providers may store or process data outside the United Kingdom.
Where personal information is transferred internationally, we will ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Restrict how your information is processed
Object to processing based on legitimate interests
Request transfer of your personal data where applicable
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided on our website.
Third-Party Websites
Our website may contain links to external websites operated by third parties.
We have no control over and accept no responsibility for the content, privacy practices or policies of third-party websites. We encourage visitors to review the privacy policies of any external websites they visit.
Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or website functionality.
Any updates will be published on this page and the "Last Updated" date will be revised accordingly.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact Carol Castle Coaching using the contact details provided on our website.